Through the Support Request service you can add new support requests. Every submitted request will be sent directly to the ESKADENIA support representative assigned for your project.
To add a support request, you need to do the following:
Select the Product for which you want to request support. You can select from a list of Products that the webmaster defined for your account through the Support Administration Site.
Select the Module in the selected product for which you want to request support. You can select from a list of Modules that the webmaster defined for the selected product through the Support Administration Site.
Select the Priority of this support request (Emergency, Major, Minor).
Select the Request Type for this support request (Bug, Enhancement, Enquiry, Others).
Type the Subject and the Description of this support request.
Finally click to send your request to move to the next page for adding attachments, or click to return to the previous page and cancel your entry.